Title: Outsourcing more but enjoying it less: What’s the real problem?

Article: Gartner Research ID: G00143315

Title: Outsourcing more but enjoying it less: What’s the real problem?

Author: Allie Young, Lorrie Scardino

This article discusses the incorrect approach that firms make while trying to outsource its IT hence they are not able to derive the full potential of IT outsourcing
IT outsourcing is generally employed to solve immediate gaps, attain tactical results and derive short term cost benefits.
Although it is predicted that IT outsourcing will keep growing the satisfaction levels have been poor.

The article suggest that firms should have an enterprise sourcing strategy that evaluate firms and also establishes governance mechanism once the outsourcing deal is done.

Finally the article advises firms to follow multisource strategy which will help identify and measure the delivery outcomes and help increase satisfaction.